Appointments

Face to Face appointments

Face to Face Consultations - you are welcomed to book a routine face to face appointment with any of our team if you wish, but you may have to wait a little longer. To protect all our vulnerable patients and staff we ask that you follow pandemic precautions where possible.

Urgent medical queries

We recognise that you may want to speak with Doctor urgently about a medical query. The most effective way is to first complete an eConsult Online Consultation form (only available during opening hours). After careful assessment, an appropriate appointment will be coordinated for you. You can request the clinician you would like to speak with or pick a time of your choosing and we will do our best to match this, depending on availability. We regret that we can not accept emails relating to medical queries.

Speak to and see a Doctor

For your convenience, The Clinic offers telephone based appointment where you can speak directly to a doctor. Please complete an eConsult online consultation form first for any medical queries. Response acknowledgment is within one working day. This is the fastest way to reach us for clinical queries. You can also send photos about your query too (only available during opening hours). Please provide as much detail as you can on the online consultation form so the doctor can be best prepared before we contact you. Where indicated a face to face appointment can then be arranged.We can also offer video consultation where you can remotely consult with your GP from your smart phone or computer. This can be useful for certain visual examinations and avoids spread of any infection to protect you and all of our practice staff.The doctor may be able to text or email you any investigation forms you require- please print this form (for blood tests- you need to contact the hospital to arrange, for xrays/ scans you will be sent an appointment letter in the post/ contacted directly by the hospital- any xray/ scan print out is merely a receipt)

How we have adapted

Like patients, many of our staff members are also becoming unwell with the pandemic (admin and clinical). Our consultation types allow us to continue to offer and maintain a viable service despite variating levels of infection spread. Remember, if enough staff members are affected, this impacts on the service we can provide you. Just like you we also miss face to face assessment for all appointments- but after any remote consultation, if clinically deemed necessary and it is safe to do so, we will invite you for a face to face assessment.

Administrative queries - Telephone or email

You can email/eConsult online consultation/ telephone (during opening times) to discuss any administrative query or any prescription query too.

Support from wider practice team

Practice Nurses / Clinical Pharmacists/ Health Care assistants- Our clinical team is qualified to deal with many conditions and you may be seen more quickly. In a number of cases it might be worth considering an appointment with one of our clinical team members who are appropriately and clinically qualified and supported by wider General Practice team.

Barnet Extended Access Hub GP Appointments

For GP Hub Telephone / remote video appointments- call the Hub call centre on 0203 948 6809 for local Barnet appointments between 6.30pm and 9pm weekdays and 8am – 8pm weekends. Please be punctual for your Hub appointment time. They may be unable to keep your appointment if you are more than fifteen minutes late.

Cancellations

Why is it important to tell us when you want to cancel your appointment? Did you know up to 80 patients fail to cancel their appointment each month. This wastes a lot of valuable Doctor and Nursing time and also means everyone waits longer to be seen.
If you cannot attend or keep to a remote consultation appointment arranged at the surgery, for any reason, then please inform us as soon as possible in order for us to give the slot to someone else.You can cancel your appointment by:1) Text message: If you have received an appointment reminder text message on your mobile, you can reply back CANCEL2) By Email: oakleigh.reception@nhs.net3) Online: If you have originally booked the appointment online, it can also be cancelled this way.4) Telephone/ In Person: Call into the surgery or let the receptionist know.

Surgery running late

We appreciate that it is frustrating. Patients do sometimes present with clinical problems that make it impossible for the doctor to run to time; this is unpredictable I'm afraid. We appreciate it can take longer than anticipated and we thank you for your cooperation if this is the case. We strive to run on time but this is not always in our hands as we endeavour to put patient safety first. Our reception staff will try to inform patients if there is a long wait to be expected.If you have been offered an on the day urgent appointment, these are usually towards the end of the surgery so we kindly ask that you acknowledge a possible wait.

If you are running late

If you are running late for your consultation, please email or call us us as soon as you know and we will try our best to accommodate you. Please appreciate that we run full clinic lists and so you may be expected to wait until the end of the session.