NHS App FAQ

Can not register online for the NHS app?

If you have tried to register on the NHS app but have failed to do so - or have been advised to obtain a linkage key from your GP practice please complete the following online registration access form and bring it with you to the practice along with your smartphone

Don't have a smartphone? No worries, login from your computer.

You can still register and access features of the NHS app from your computer. Please complete the online registration access form and attend the surgery so we can set you up.

Want Proxy Access for another patient?

Proxy access works only if the patient and proxy are patients at the same surgery.

Aged 11-16 : Up until a child’s 11th birthday, the parents of the child will usually control access to their child’s record and online services. The age at which children are deemed to be able to make their own decisions can vary greatly. NHS England’s policy states when a child reaches 11 years old the electronic access to their record becomes automatically disabled. For most families’ parental proxy access on behalf of their children under 11 is appropriate and helpful. Between their 11th and 16th birthday most children will become competent to make decisions about their care and entitled for their GP visits and medical care to remain private and confidential.

Proxy access to the detailed care record will be therefore be switched off automatically when the child reaches the age of 11.

If they are any exceptional circumstances for parents to maintain their proxy access (e.g child who has complex medical needs) please send an online consultation to request this.

Need additional support from the NHS app team?

NHS login Help centre