FAQs
Infection outbreaks
Scarlet fever / Group A Strep (iGAs)
Flu vaccine - at your practice (walk in available)
Polio booster Vaccine (London) queries
Appointments and Queries
Just started to feel ill, who best to contact for some advice?
I'm feeling unwell, what can I try to better myself?
What services can I self refer to?
How do I access practice leaflets for support?
How can I send a photo about my medical query?
How can I make an appointment or cancel one I no longer need?
I am running late for my appointment, what should I do?
How do I get help from a GP when the surgery is closed?
I have multiple problems or need an interpreter, what should I do?
My health status has changed following hospital discharge, how do I get support?
Why is it getting harder to get an appointment these days?
GP Hub appointments (5-8pm Monday-Friday, 9am-5pm Saturday)
Medication
How can I reorder my repeat prescription and how long will it take?
How do I synchronise my repeat medications- so they all run out at the same time?
I have been asked to complete a medication review online, how do I do this?
What annual checks do I need for my medical condition?
Prescription exemption certificate- who qualifies for this?
The pharmacy says my medication is out of stock- what do I do?
Blood pressure/ weight
I have been asked to provide a BP or weight reading, how do I get this done?
Specimen samples
I have been asked to provide a sample (attached to a pathology form), how do I go about this?
Think I might have a urine infection, do I need to provide a sample?
Tests and results
The Doctor has sent me for some tests, where can I get them done?
Can I get my blood test done at the surgery?
How do I get my blood test results- how do I check for their arrival?
The hospital doctor arranged for some tests, how can I get the results?
Referral (Hospital/ community clinic)
I have been referred to the hospital, why have I not yet heard anything?
I want to see a private specialist, how do I know who is good?
Travel
I am travelling abroad how can I access some travel advice before I leave?
Am I eligible for hospital transport to get to my hospital appointment?
Vaccinations
What vaccine schedules are available to me at the practice?
Which travel vaccines can I be offered free at the surgery and which do I need to pay for elsewhere?
Sicknotes and private letters
I have been off work, do I need a sicknote?
Private medicals
I need a private medical, what can the surgery offer?
Registration
How can I register as a new patient?
How do I inform the practice of my updated contact details (address, email, landline or mobile number)?
NHS App/ Online records access
Failed NHS app registration? (Says I need to contact the practice for a linkage key)
How can I set up proxy access to allow someone else to access my NHS app?
What are the expectations from me and the practice about my online record access?
What do the common medical abbreviations in my notes mean?
Patient led groups
How can I actively participate to help support and improve my practice?
How can I volunteer my time to support the practice?
Training Practice
Why are there so many new Doctors at the surgery?
Research Active
What type of research is the practice involve with?
Mutual respect
What does our zero tolerance behavior policy mean for me?