We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Patient Participation Group
Our Patient Participation Group (PPG) meets to provide a forum for discussion about the practice.
Oakleigh Road Health Centre Patient Participation Group (PPG) is open to all patients registered at the practice. Its aim is to help to promote cooperation and strengthen communication between the practice, patients and the wider community in order to improve local health services.
The PPG meets quarterly. The meetings are attended by patient members, representatives of the Health Champions, as well as members of the Practice partnership and management.
Our PPG aim
Our overall aim is to build a positive and constructive relationship between patients, their surgery and the community it serves, with patients and other stakeholders having an active role in the management and delivery of service.
How you can join
We encourage your contribution to shape delivery of your practice. We meet 4 times a year. To join as a volunteer for our Patient Participation Group or if you are happy for us to contact you occasionally by email or our WhatsApp group please complete our online application form. If you would like further information please ask to speak to Tracy Edwards (Care Coordinator).
What your PPG is required to do
- Be a critical friend to the practice
- Advise the practise from the perspective of a patient
- Inform the practice about the efficiency, timeliness and quality of services provided
- Carry out research into the views of patients
- Communicate regularly with the patient population
What your PPG has done
- Discussed with the doctors, the management and the staff the various options about the clinics and services available in the light of the funding squeeze
- Expressed views about the services provided and available e.g. phlebotomist now taking appointments in the surgery
- Suggested ways to maximise the use of the practice facilities – e.g. early opening to provide appointments for working patients before 9
- Coordinated a survey of patient satisfaction, the outcome of which was shared with the practice management and largely implemented
- Helped publicise the various alternatives means available to get prescriptions – now being supplemented to reflect recent regulatory changes
- Engaged in a one-to-one assessment with the Care Quality Commission (CQC) inspector as part of their practice inspection. The overall outcome was Good (which is broadly the highest possible rating as negligible numbers of practices achieve outstanding).
What the PPG now plans to do
- Organise better direct communication with all patients, probably via text messaging
- Expand the membership of the PPG to maximise patient representation
- Continue to monitor practice performance, especially as personnel changes
- Promulgate patients’ concerns about appointment availability, the practice register (especially as local building developments expand and add to patient demand)
- Re-survey patient satisfaction levels
- Continue to monitor prescription delivery via local pharmacies and services