Reasonable Adjustments

What are reasonable adjustments?

Reasonable adjustments are small changes we can make to ensure you can access our services safely, comfortably, and in a way that works for you.

This might include:

• Providing information in a different format (e.g. large print or easy read)
• Booking longer appointments
• Offering a quiet waiting space
• Communicating in a specific way (e.g. email instead of phone)
• Supporting patients with sensory needs, disabilities, or long-term conditions

Our aim is to make sure everyone can access care equally.

Who can ask for reasonable adjustments?

You can request reasonable adjustments if you:

• Have a disability (physical, learning, or sensory)
• Have a long-term condition
• Are neurodivergent (e.g. autism, ADHD)
• Experience anxiety or distress in healthcare settings
• Have communication needs
• Require support accessing services for any other reason

(You do not need a diagnosis to ask for support)

What kind of adjustments can we provide?

Examples include:

• Longer or double appointments
• First or last appointment of the day
• Communication by text, email, or letter
• Hearing loop or interpreter services
• Easy Read or translated information
• Wheelchair-accessible rooms
• Quiet or low-stimulation waiting areas
• Support with forms or check-in

(If you need something specific, please let us know — we will always try to help)

Tell us about your needs

Let us know your reasonable adjustment needs by completing our short form

This helps us:

• Record your preferences on your medical record
• Make arrangements before your appointment
• Provide the best possible care

Confidentiality

Your information will be kept confidential and shared only with the healthcare team involved in your care.

Need help?

If you need help completing the form, please contact reception and we will support you.