Hospital Referrals

Guidelines following a hospital referral

To query or chase your referral please contact the NHS trust directly

If you are concerned about how your referral is being managed contact the NHS trust directly

Please contact back our secretary team if you still need further assistance.

Specific referral enquires contact

• Physiotherapy referral enquires 020 8349 7509 (For musculo-skeletal clinic enquires please contact RSS)
• Podiatry/Chiropody referral enquires 020 8349 7363
• Rapid Response/ ICS (Intermediate Care Services) referral enquiries 0845 389 0940
• Falls Clinic referral enquiries 020 8349 7528
• Xray at Royal Free sites 020 8216 5092
• Ultrasound/CT/DEXA Scans at Royal Free sites 020 8216 5101 or 020 8216 4339
• Xray/ Ultrasound/CT/DEXA via Inhealth 0333 202 0300
• Mental Health 020 8702 3000 (visit the North London NHS Foundation Trust website)

Hospital telephone appointments advice line

The call centre can help with queries about your care, including first appointments, follow up appointments and test results. If the team is unable to answer your question, they will forward your call to the relevant service.

It's a good idea when contacting the call centre, to have your NHS number or hospital number to hand.

• Royal Free/ Barnet/ Chase Farm 020 7443 9757 (M-F 8-6pm)
• Barnet/ Chase Farm 020 8375 1907
• Finchley Memorial 020 8349 7500
• Edgware Community 020 8952 2381
• UCLH 020 3456 7890

Royal Free, Barnet, Chase Farm Hospitals Direct support

Change or cancel your surgery

If you need to cancel or change the date of your surgery, you'll need to contact the relevant admissions office. Contact details are on the admissions page.

Change or cancel your out-patient appointments

If you need to change or cancel your out-patient appointment and were referred through the NHS e-Referral Service you should ring the NHS Appointments Line on 0345 608 8888 or visit the NHS website to rebook or cancel the appointment.

If your out-patient appointment was made by the Royal Free London, and you need to cancel or change, here are the steps to take:

• use the online form
• call the out-patient appointment centre. Please note, there's a high volume of calls and you might have a wait. You can use the online form if you would prefer not to wait.

Secretary support

If you are unsure, please call or email our secretary using our secure online form between the hours of 10am and 1pm Monday to Friday